Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To complete your return, we require a receipt or proof of purchase.
Please do not send the purchased items back to the manufacturer.
In certain situations, only partial refunds will be granted (if applicable):
- CDs, DVDs, VHS tapes, software, video games, cassettes or vinyl records that have been opened.
- Items that are no longer in their original condition, are damaged or are missing parts for reasons not attributable to our error
- Items returned after 30 days from delivery.
Refunds (if applicable)
Once we have received and inspected your return, we will send you an email to inform you that we have received the item you have returned. We will also inform you of the approval or rejection of your refund.
If your refund is approved, it will be processed. After a few days, your credit card or
will automatically be credited to your original payment method.
Exchanges (if applicable)
Exchanges are only granted for defective or damaged items. If you would like to exchange an item for the same item, send
an email to contact@alqemiste.com and send the item to:
Hochweg 87a
93049 Regensburg
Germany.
You must bear the shipping costs for returning your item yourself. Shipping costs cannot be refunded. If you receive a refund, the return shipping costs will be deducted from your refund.
The time it takes for the exchanged item to reach you may vary depending on the country in which you reside.
If you are shipping an item worth over €75, you should consider using a tracked shipping service or taking out shipping insurance. We cannot guarantee that we will receive the item you return
To start a return, you can contact us at alqemiste@gmail.com. Please note that returns will need to be sent to the following address:
alqemiste GbR
Hochweg 87a
93049 Regensburg
Germany
You can always contact us for any return question at alqemiste@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.